Terms and Conditions

1. Definitions and Service Access

"Service" refers to the SaaS platform provided by cetome, a company registered in France under SIRET 84983610100014. Access is granted upon payment of the subscription fee. You agree to provide accurate billing information. Your account is strictly personal and non-transferable.

Standard technical support is provided exclusively via our official contact form. We do not offer free phone, email, or live-chat support. Premium, dedicated paid support packages are available via cetome under separate service agreements or specialised elite tier add-ons.

2. Financial Terms, VAT, and Invoicing

• Subscription Plans: We offer both monthly and yearly subscription plans. Subscriptions auto-renew at the end of each billing cycle unless cancelled by the user.
• Elite Packages ("Add-ons"): dedicated to elite tier. Add-ons are billed in full immediately upon purchase, regardless of the time remaining in your current billing cycle. These items are non-prorated. Following the initial flat-fee charge, active Add-ons will be rolled into your future recurring monthly subscription invoices.
• Billing Partner: All payments and invoicing are processed by our partner, Stripe.
• Price Modifications: We reserve the right to modify our subscription fees at any time. Notice of any price increase will be provided at least three (3) months before it takes effect for your subscription.
• Acceptance of Changes: If you do not agree to a price change, you have the right to terminate your subscription by providing notice before the new price takes effect. Your continued use of the service after the effective date of the price change constitutes your acceptance of the new fees.
• B2B (EU): We apply the "Reverse Charge" mechanism. Customers must provide a valid VAT ID; the invoice will state "Reverse Charge".
• B2C (EU) & Global: VAT is applied according to the customer's location in compliance with applicable tax laws. Prices are exclusive of VAT unless otherwise stated.
• Non-EU Customers: You are responsible for any local taxes or duties applicable in your jurisdiction.

3. Cancellation, Restrictions, and No-Refund Policy

You may cancel a standard subscription tier at any time via your self-service account settings. In accordance with our policy, all prepaid subscription periods are final. No pro-rata refunds or credits will be issued for unused periods.

Paid Tiers & Add-on Cancellation Restrictions: Unlike the default Free tier, paid tiers (pro, elite) and Add-ons cannot be cancelled via self-service UI mechanisms. To cancel a paid tier or remove product slots, you must contact our support team directly via our official contact form.

Downgrade and Plan Modification Policy: Plan downgrades (moving to a tier with lower pricing or fewer standard allocations) are strictly prohibited mid-cycle. Users are permitted to modify their term structure from a yearly commitment plan to a monthly plan. However, this modification will not apply immediately and will only take effect AFTER the active, prepaid 12-month period has concluded entirely.

Upon formal cancellation, you will retain access to the service until the end of your current authorised billing cycle. All accounts will be migrated to the free tier immediately upon the expiration of said cycle.

4. Data Portability and Termination

In compliance with the EU Data Act and GDPR, you retain ownership of all data generated through your use of the service. Upon termination, you may export your operational and usage data in a standard, machine-readable format within 30 days of the effective termination date.

5. Acceptable Use and Prohibited Conduct

Your license to use the Service is for your individual, personal, or internal business use only. By using this Service, you agree to the following:

• Account Restrictions: Your account is strictly personal. You may not share your account credentials with others, nor may you resell, sub-license, or provide unauthorised third-party access to the Service.
• Protection of Intellectual Property: You are strictly forbidden from copying, modifying, scraping, or attempting to reverse engineer the site, its source code, or its underlying architecture.
• Termination for Breach: We reserve the right to suspend or terminate your access to the Service, without prior notice, if we determine, in our sole discretion, that you have breached these terms or engaged in prohibited conduct.

6. Limitation of Liability and Governing Law

To the maximum extent permitted by law, our total financial liability for any claim arising from these terms is limited to the total fees paid by you in the 12 months preceding the claim.

This agreement is governed by the laws of France. In the event of a dispute, parties shall seek an amicable resolution. Failing this, the competent courts of Lyon shall have exclusive jurisdiction. In the event of any conflict between this English version and a French version of these terms, the French version shall prevail.