Terms and Conditions

1. Definitions and Service Access

"Service" refers to the SaaS platform provided by cetome, a company registered in France under SIRET 84983610100014. The Service is offered on a Free tier, on paid subscription plans and, for new business accounts, on a 14-day trial. Paid features are granted upon payment of the subscription fee. You agree to provide accurate billing information. Your account is strictly personal and non-transferable.

The Service includes AI-assisted features: the scoping of a product, drafts of its description and of the evidence written from the documents you upload, audits of your answers, consolidated gaps and roadmaps. They run when you ask for them, within the AI allowance of your plan. Their output is a proposal that a person reviews and accepts, and you remain responsible for the content of your assessment. The Service supports your evaluation against the CRA requirements. It does not replace a conformity assessment or legal advice.

Standard technical support is provided exclusively via our official contact form. We do not offer free phone, email, or live-chat support. Dedicated support is part of the Enterprise licence or of a separate service agreement with cetome.

2. Financial Terms, VAT, and Invoicing

• Subscription Plans: We offer both monthly and yearly subscription plans. Subscriptions auto-renew at the end of each billing cycle unless cancelled by the user.
• Add-ons (extra product slots and colleague seats, Elite plans): 100 € per slot or seat per month excl. VAT. When added, the remaining days of the current billing period are charged pro rata at once. The add-on is then part of the recurring invoice. Add-ons are removed from the billing portal, effective at the end of the paid period.
• Billing Partner: All payments and invoicing are processed by our partner, Stripe.
• Price Modifications: We reserve the right to modify our subscription fees at any time. Notice of any price increase will be provided at least three (3) months before it takes effect for your subscription.
• Acceptance of Changes: If you do not agree to a price change, you have the right to terminate your subscription by providing notice before the new price takes effect. Your continued use of the service after the effective date of the price change constitutes your acceptance of the new fees.
• B2B (EU): We apply the "Reverse Charge" mechanism. Customers must provide a valid VAT ID, and the invoice will state "Reverse Charge".
• B2C (EU) & Global: VAT is applied according to the customer's location in compliance with applicable tax laws. Prices are exclusive of VAT unless otherwise stated.
• Non-EU Customers: You are responsible for any local taxes or duties applicable in your jurisdiction.

3. Cancellation, Refunds and Plan Changes

Cancellation. You may cancel a paid plan (Pro, Elite), extra product slots or colleague seats at any time from the billing page of your account, through the secure billing portal. The cancellation takes effect at the end of the period already paid: you keep every paid feature until then, and nothing further is charged. Afterwards your account moves to the Free tier.

Refunds. Periods already paid are not refunded automatically. If you believe a refund is due, contact us through the contact form: we review each request case by case and may grant a pro-rated refund.

Plan changes. Upgrades (Pro to Elite, extra slots, colleague seats) apply immediately and are charged pro rata by the billing portal. A downgrade (Elite to Pro) is not automatic: contact us through the contact form and we will review your request. A change from a yearly plan to a monthly plan takes effect after the prepaid 12-month period has ended.

4. Data Portability and Termination

In compliance with the EU Data Act and GDPR, you retain ownership of all data generated through your use of the service, including the documents you upload. Documents are stored protected and open only for the people who have access to the product. When a paid plan ends, your account moves to the Free tier and CRAted keeps your assessments for 3 months. During that time you may export your data in a standard, machine-readable format (Excel export on Elite and Enterprise) or ask us for a copy through the contact form. After 3 months, or on request, the data is deleted.

5. Acceptable Use and Prohibited Conduct

Your licence to use the Service is for your individual, personal, or internal business use only. By using this Service, you agree to the following:

• Account Restrictions: Your account is strictly personal. You may not share your account credentials with others, nor may you resell, sub-license, or provide unauthorised third-party access to the Service.
• Documents You Upload: You confirm that you have the right to upload the documents you add to a product (test reports, laboratory reports, third-party documentation) and to have them processed by the Service, including by the AI features when you run them.
• Protection of Intellectual Property: You are strictly forbidden from copying, modifying, scraping, or attempting to reverse engineer the site, its source code, or its underlying architecture.
• Termination for Breach: We reserve the right to suspend or terminate your access to the Service, without prior notice, if we determine, in our sole discretion, that you have breached these terms or engaged in prohibited conduct.

6. Limitation of Liability and Governing Law

To the maximum extent permitted by law, our total financial liability for any claim arising from these terms is limited to the total fees paid by you in the 12 months preceding the claim.

This agreement is governed by the laws of France. In the event of a dispute, parties shall seek an amicable resolution. Failing this, the competent courts of Lyon shall have exclusive jurisdiction. In the event of any conflict between this English version and a French version of these terms, the French version shall prevail.